PHQG's Terms and Conditions
fully and transparently

By using the PHQG website or mobile application, you automatically Terms and Conditions considered to have accepted them. It is therefore important to read these terms in full before accessing the site for the first time. If you disagree with any part of these terms, please refrain from using our platform.

PHQG is an internationally licensed online betting platform. We are committed to delivering our services with the highest standards of transparency and fairness. These Terms and Conditions Constitutes a legally binding agreement between PHQG and its platform users.

These terms were written in Bengali for the convenience of users in Bangladesh. However, the English version shall prevail in matters of international legal interpretation. PHQG reserves the right to amend these terms at any time, and changes take effect as soon as they are published on the website.

The following conditions must be met to open an account with PHQG. It is each member's responsibility to provide accurate and truthful information. Accounts registered with false information may be suspended at any time.

• The account holder must be at least 18 years of age.
• Each individual may register only one account. If multiple accounts belonging to the same person are found, all of them will be suspended.
• Your full legal name, date of birth, a valid email address, and phone number are required at the time of registration.
• A copy of your National ID or passport may be required for account verification (KYC).
• Maintaining account security is each member's own responsibility. Passwords must not be shared with anyone.
• Transferring or selling your account is strictly prohibited.

PHQG reserves the right to reject any registration application, particularly if the information provided is incomplete or appears suspicious. Withdrawals may be temporarily held until the account verification process is complete.

All financial transactions on PHQG are conducted through fully secure, encrypted channels. We support multiple payment methods including bKash, Nagad, Rocket, and bank transfer.

• Account verification (KYC) must be completed before withdrawals can be processed.
• Withdrawals must be made through the same method used for the deposit — this is mandatory for anti-money laundering compliance.
• Withdrawals exceeding ৳10,000 may be held until verification documents have been submitted.
• If a suspicious transaction is detected, PHQG may place a hold on the payment until an investigation is completed.

All betting activity on PHQG is conducted in accordance with specific rules and regulations. Please review the odds and conditions carefully before confirming any bet. Confirmed bets generally cannot be changed or cancelled.

• Bets can only be placed if there are sufficient funds in your account balance.
• Odds in live betting can change at any time. The odds displayed at the moment of bet submission are final.
• If incorrect odds are displayed due to a technical error, PHQG reserves the right to void or amend the affected bet.
• If a match is abandoned or postponed, stakes will be refunded unless a separate rule applies to that specific event.
• Any detected attempt at match fixing or gaining unfair advantage will result in immediate account closure.
• Placing bets on the same event from multiple accounts (arbitrage betting) is prohibited.

PHQG sets maximum bet limits for each event. High-value bets may require additional verification. All betting activity is monitored by automated systems to detect any irregular patterns.

PHQG regularly offers a variety of exciting bonuses and promotional offers. To take advantage of these offers, compliance with the relevant terms and conditions is required. Full details on all bonuses can be found Bonus Page can be found in full detail.

• The welcome bonus is available to new members only and applies once on the first deposit.
• To withdraw bonus funds, you must first meet the applicable wagering requirement (typically 10x–30x).
• Bonuses come with an expiry date. Any unused bonus will be forfeited once the validity period ends.
• The same bonus cannot be claimed from multiple accounts.
• Bonus funds may only be used to place bets in categories designated by PHQG.
• PHQG reserves the right to modify, suspend, or cancel any bonus offer at any time.

PHQG believes betting should be a form of entertainment, not a solution to financial problems. We encourage all members to bet responsibly and provide a range of tools and features to support that.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Bet Limit: Cap the maximum amount you bet within a given period.
• Cooling-Off Period: Take a temporary break from your account (from 24 hours up to 30 days).
• Self-Exclusion: Deactivate your account completely for an extended break.
• Reality Check: Receive session time and spending reminders at set intervals.

If you or someone you know is showing signs of a betting addiction, please Responsible Gaming Page Check it out. Contact our support team for professional assistance.

PHQG takes the security of your personal information very seriously. We use industry-standard 256-bit SSL encryption and do not sell or share your personal data with any third parties.

• Information provided at the time of registration is used solely for account management and verification purposes.
• Financial information is never stored on our servers — all transactions are processed directly through the payment gateway.
• Information may be required to be disclosed to regulatory authorities due to legal obligations.
• You may request to update or delete your information at any time.

To view PHQG's full Privacy Policy, Privacy Policy page View.

The following activities are strictly prohibited on the PHQG platform. Violations may result in account closure and forfeiture of all funds.

• Opening or operating an account on behalf of a minor.
• Using the platform for money laundering or any unlawful financial activity.
• Operating multiple accounts to hack or abuse the bonus system.
• Placing bets using automated software, bots, or scripts.
• Match fixing or gaining unfair advantage through the use of insider information.
• Attempting to gain unauthorized access to another member's account.
• Attempting to hack, introduce viruses, or inject malicious code into PHQG's systems.

PHQG reserves the right to suspend or permanently close an account under the circumstances listed below. Where possible, the member will be notified before any action is taken; however, in cases of serious violations, immediate action may be applied.

• Violating any provision of these Terms and Conditions.
• If registration using false or fraudulent information is proven.
• Account has been inactive for an extended period (more than 12 months).
• Failure to cooperate with the KYC verification process.
• If the member requests account closure themselves.

Upon account closure, any valid balance (excluding bonuses) will be returned to the member, unless there is a legal reason to withhold it. Inactive accounts may be subject to a monthly maintenance fee of ৳100 or 1% of the total balance, whichever is lower.

PHQG takes all member complaints seriously. If you have an issue with a bet outcome or a transaction, please contact our customer support team first. We typically resolve all complaints within 48 hours.

• Step 1: Contact the support team via live chat or email.
• Step 2: If the support team is unable to resolve the issue, it will be escalated to management level.
• Step 3: If both parties cannot reach an agreement, the matter will be referred to a third-party international arbitration body for resolution.

PHQG's system logs and records will serve as the definitive evidence in dispute resolution. Any complaints regarding bet outcomes must be submitted within 30 days of the result being published, or they may not be accepted.

PHQG reserves the right to update these Terms and Conditions reserves the right to modify these terms in part or in full. Any changes will take effect immediately upon publication on the website. Members will be notified in advance of significant changes via their registered email or SMS.

If you continue using PHQG after updated Terms and Conditions have been published, you will be considered to have accepted the new terms. We recommend visiting this page regularly to stay informed.