By using the PHQG website or application, you agree to this Privacy Policy and agreed to its terms. We want you to know how much we value your data and how committed we are to protecting it.
This Privacy Policy This document explains how PHQG collects your personal data, the purposes for which it is used, and how it is kept secure. We believe transparency is the foundation of trust, which is why this document is written in clear, plain language so every member can read and understand it.
PHQG is an internationally licensed online betting platform. We place the highest importance on users' right to privacy and operate in compliance with GDPR and other applicable international data protection laws. Our data protection policy is built not only on legal obligation, but on our ethical responsibility to our users.
Important: this Privacy Policy This supplements PHQG's Terms & Conditions. Reading both documents together will give you a complete understanding of our services.
PHQG only collects the information genuinely needed to provide you with the best service. We follow a "data minimization" principle — we take only what is strictly necessary, nothing more.
Identity Information
Full name, date of birth, nationality, national ID number
Contact Information
Email address, mobile number, current address
Financial Information
Payment method details (not stored directly)
Device Information
IP address, browser type, operating system, device ID
Usage Data
Betting history, login times, page visits, click activity
Location Data
Approximate geographic location (IP-based, not precise GPS)
For KYC verification, we may collect images of your government-issued ID or passport. These documents are used solely for identity verification and are stored with full encryption.
PHQG collects data through several methods. We are committed to being fully transparent about each one.
Directly Provided Information: Information you provide directly through registration forms, KYC verification, payment forms, support tickets, or live chat.
Automatic Collection: When you use our website or app, certain technical information is collected automatically — such as log files, cookies, and web beacons.
Payment Processors: When processing financial transactions, our authorized payment gateways handle the required information securely.
Verification Services: As part of the KYC process, your information may be verified through trusted third-party identity verification services.
Clarification: PHQG never scrapes social media profiles or collects information through unauthorized methods.
PHQG uses the information it collects solely for specific, legitimate purposes. Your permission will be sought before your data is used for anything beyond those purposes.
Account Creation & Management: Your information is used to register your account, verify logins, and manage your profile.
Identity Verification (KYC): Every member's identity is verified for legal compliance and platform security.
Financial Transaction Processing: Your information is used to securely process deposits and withdrawals.
Customer Support: Your data is used to resolve issues quickly and provide personalized support.
Security & Fraud Prevention: Data is analyzed to detect suspicious activity and protect your account.
Responsible Betting: Your data is used to identify signs of gambling-related harm and to provide assistance to members when needed.
Legal Compliance: Data is retained to meet regulatory requirements and legal obligations.
Service Improvement: Non-personal data is analyzed to improve the user experience and develop new features.
PHQG never sells, rents, or shares your personal information with third parties for commercial purposes. However, there are limited circumstances in which data may be shared.
Payment Partners: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and our banking partners.
KYC Verification Services: Information may be shared with authorized verification providers for identity verification purposes.
Legal Obligations: Information may be disclosed in compliance with court orders, government investigations, or regulatory requirements.
Emergency Security: If serious fraud or criminal activity is detected, the relevant authorities may be notified.
In all of the above cases, we ensure that the receiving party also maintains appropriate privacy standards. We do not share data with any marketing companies or data brokers.
PHQG employs industry-leading technical and organizational measures to protect your data. Our security infrastructure is structured across multiple layers.
256-Bit SSL/TLS Encryption: All data transmissions are protected with banking-grade encryption.
Firewall & DDoS Protection: Advanced security technology is in place to prevent unauthorized access and cyberattacks.
Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
Regular Security Audits: Regular penetration testing and security assessments are conducted by external experts.
Limited Access Policy: Only authorized personnel can access specific data, and all access is logged.
Secure Data Backup: Encrypted backups of critical data are stored on a regular basis.
In the Event of a Data Breach: In the event of a data breach, PHQG will notify the relevant authorities and affected members within the legally required timeframe (typically 72 hours).
The PHQG website uses cookies and similar technologies. Cookies are small text files stored on your device that help enhance your browsing experience.
Essential Cookies: These cookies are essential for maintaining login sessions, security verification, and core platform functionality. Disabling them will prevent the site from working properly.
Functional Cookies: These cookies remember your preferred language, theme, and other settings.
Analytics Cookies: Analytics cookies help us understand how the site is used and improve our services. They do not identify you personally.
Marketing Cookies: PHQG does not use third-party advertising cookies. Your browsing habits are never shared with other companies.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the platform.
As a PHQG member, you have clear rights over your own data. We fully respect these rights and handle all requests promptly.
Right to Access: You have the right to know exactly what data we hold about you, where it is stored, and how it is being used — and we are fully obligated to provide that information.
Right to Rectification: You have the right to correct any information that is inaccurate or incomplete. This can be done via your account settings or by contacting support.
Right to Erasure: Under certain circumstances, you may request that your data be deleted. Some data may need to be retained for a specified period due to legal obligations.
Right to Data Portability: You can receive your data in a standard, machine-readable format.
Right to Restrict Processing: In certain circumstances, you can request that we restrict the processing of your data.
Right to Object: You have the right to object to your information being used for direct marketing or any other purpose.
Submit a Request: To exercise any of the rights listed above, support@phqg.net Email us at the address provided. We will respond to your request within 30 days.
PHQG does not retain any data beyond what is necessary. Retention periods by data type are as follows:
Account Information: For the duration of account activity and 5 years after closure (for legal compliance).
Financial Transaction Records: 7 years (in compliance with international financial regulations).
KYC Documents: 5 years after verification, or as required by law.
Customer Support Conversations: 2 years from the date of last contact.
Cookies & Session Data: At the end of the session or up to a maximum of 12 months.
Marketing Preferences: For as long as your account remains active, or until you cancel your membership.
Once the designated period has passed, data is automatically deleted or anonymized through secure methods.
PHQG is strictly prohibited for anyone under 18. We do not knowingly collect or process data from minors. Age verification is in place as part of the registration process.
If a minor has accidentally created an account, it will be closed and all associated data deleted as soon as we are informed. Parents or guardians who suspect their child is using this platform should contact us immediately.
For Parents & Guardians: Parents and guardians are encouraged to use parental controls on their devices to help keep children safe online.
PHQG reserves the right to Privacy Policy update this policy at any time. Any changes will be published on this page, and the "Last Updated" date at the top of the page will be revised accordingly.
For significant changes, we will send advance notice to your registered email. Continued use of PHQG after any changes takes effect will be considered acceptance of the updated policy. We recommend visiting this page regularly.